Refunds & Returns Policy
Effective Date: 9/10/2025
At Malibu Hemp Flower, we stand behind the quality of our products and want every experience to be positive. Because of the nature of our products, we maintain a strict all sales are final policy.
1. All Sales Are Final
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Once an order has been placed and shipped, it cannot be canceled, returned, or refunded.
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For safety, compliance, and quality reasons, we will never ask you to mail a product back to us.
2. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at [email protected] within 7 days of delivery.
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Include your order number, a description of the issue, and clear photos if applicable.
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Our team will review your case and work with you to make it right.
3. Commitment to Customer Satisfaction
While we cannot accept returns, we are committed to ensuring you are satisfied with your experience. If something goes wrong with your order, we will evaluate the situation on a case-by-case basis and provide a fair resolution.
4. Exceptions
We cannot provide refunds or replacements in the following cases:
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Orders delivered to an incorrect address provided by the customer.
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Issues reported more than 7 days after delivery.
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Situations where hemp products are seized or restricted by local/state laws.
5. Contact Us
If you experience an issue with your order, please reach out right away:
Malibu Hemp Flower
Email: [email protected]
Website: https://malibuhempflower.com
